Refund policy

Dear customers, it will be counted from the first day of receipt of the goods, and no exchange or return is provided. The warranty terms are as follows:

1. For products delivered by merchants, our company will calculate the warranty period of 1 year from the time you sign for it. (For details, please directly inquire the staff of the company) During the maintenance period, the company will provide free on-site repair services (the address is subject to the actual signing address) if the failure occurs under normal household use during the maintenance period, but the consumables, accessories and consumable parts are not within the scope of maintenance .

2. During the warranty period, if the following situations occur, the maintenance rights will be lost. The company will charge an inspection fee of HKD300 and an on-site fee of HKD500, and the parts cost will be extra:

(a) The product is not used in accordance with the user manual, product safety guide, etc.;

(b) Failure to use in accordance with the instructions in the manual, or incorrect use, resulting in product failure;

(c) When the product fails due to the use of non-original consumables or parts;

(d) Unauthorized addition, modification or modification of products;

(e) Product failures caused by repairs by technicians not authorized by the company's repair center;

(f) Failure to carry the product in accordance with the instructions in the manual, resulting in a drop, abnormal voltage, or incorrect connection to the power supply, resulting in product failure;

(g) Malicious behavior, negligence and improper use, liquid and dirt seeping into the machine, accidents, natural disasters or damage caused by force;

(h) Failure to carry the product in accordance with the instructions in the manual, resulting in a drop, abnormal voltage, or incorrect connection to the power supply, resulting in product failure;

(i) The product is used for commercial purposes or placed in places, public places or locations for commercial purposes, such as business premises, factories, schools, government agencies.

3. All products can only be returned once in the official store due to quality problems, and there is no return for products that have been changed.

4. Before signing for the goods, the customer must clearly check whether the ordered goods are damaged, complete and in normal use, and sign the receipt for confirmation.

ETAKIN E-COMMERCE CO.LIMITED reserves the final interpretation and decision right of all terms and conditions.