Purchase process

Welcome to OneTwoFitHK 24-hour onlineshop!

OneTwoFit is committed to providing customers with a pleasant shopping experience. Customers can register as a member for free, so they can enjoy convenient and fast shopping fun, and can enjoy irregular shopping discount.

Order Consolidation
When a customer purchases two or more orders separately and provides the same shipping address and phone number, we will arrange a combined delivery to ensure that the customer can receive all the ordered items at the same time.

Order Tracking
When a customer successfully places an order, the customer can check the order status in the My Orders page after logging in as a member. After the goods are shipped, we will Whatsapp/Email to notify the customer of the order tracking number, and customers can check the latest delivery status on the SF website at any time.

Out of Stock
If the stock is out of stock after placing the order, we will notify the customer by Whatsapp/Email and refund the customer in full.

Our store only arranges to send to Hong Kong, if you want to send to other countries, please Whatsapp/Email to contact our customer service for inquiries.

Shipping Arrangements

Product Category


Delivery Period (Monday & Saturday)

Basic Items - SF ShippingPay Yourself

Customers will receive a Whatsapp SMS notification to confirm the order on the next working day after payment is made from the order date,

Our store will arrange delivery to SF Express after the customer's reply information is correct,

Home delivery - usually 2 working days can be delivered (recommended)

SmartSmart Lockers/Designated Pickup Centers - There is a chance that there will be delays when there are no vacancies in the smart lockers

Free ShippingItems- For items weighing 20/KG or more and package installation, all enjoy free shipping (single shipping Place)

Free Shipping Items - Customers will be notified by Whatsapp SMS on the next working day after payment is made from the order date,

Our store will arrange logistics delivery after the customer's reply information is correct.The delivery date will be contacted within 2 days.

The delivery service can generally be completed within 14 working days from the logistics notice,

Except for pre-order products, the specific date needs to be determined according to the actual situation,

For details, please contact customer service staff.


Basic product delivery terms: (under 20 KG)

1. Buyers can choose SF Smart The first cabinet or door is 0.1-1KG-HKD 30, and the subsequent weight is HKD 6 per 0.5 KG (less than 0.5 KG, calculated as 0.5 KG)

https:// www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/


Free Shipping Item Shipping Terms:

1. The scope of delivery is limited to within Hong Kong; Discovery Bay will be charged an additional $350; for outlying islands, please consult customer service staff; Sha Tau Kok restricted areas and non-Hong Kong areas will not be delivered.

2. If the delivery location does not have lifts or electricsladders cannot run straight, customers have to pay extra for each level(10 levels are 1 level, less than 10 levels are counted as 10 levels) span>HK$100 service charge.

3. If a second delivery needs to be arranged because the customer has not scheduled to receive the goods at the agreed time, the customer must pay a re-delivery fee of HK$300.

4. If the goods are placed outside the door of the designated delivery address or collected by the building management office due to the customer's request, the company and its subsidiaries, employees, distributors and any third party will not be entrusted by the customer's request.

(i) The goods are lost or damaged, or (ii) the goods are contaminated or unfit for human consumption due to any person or other reasons, resulting in human casualties and health effects.

5. In case of any disputes, ONETWOFIT reserves the right of final decision.